I was in Venice last July moving the in-laws out of state. The plan was to rent a U-Haul trailer load it up that afternoon and hit the road the next morning. At the U-Haul rental place we were going through the safety check out procedure and discovered that one of the trailers brake light and turn signal wasn't working. They were confident it wasn't a problem with the trailer. U-Haul's policy was if everything wasn't working they couldn't let it leave the lot. Rocky (at U-Haul) directed me to Jeff at American Import Auto. I was in panic mode because my time table was thrown off and I didn't have time for a vehicle repair. Walking in to the shop a bit frazzled I explained my plight to Jeff. He immediately stopped what he was working on, took my vehicle information and began researching. After a few minutes we walked out to the vehicle and popped open the fuse panel. He pulled out the old fuse, went into the shop, came back with a new one and put it in. Jeff said that should do the trick. I asked him how much I owed him, he said no charge, just have a safe trip home. Due to the fact that I was from out of town and was on a tight schedule Jeff could have taken advantage of the situation, but he didn't! He was professional and demonstrated his heart for customer service. Much thanks to American Import Auto from a grateful Midwesterner.
Gloria, thank you for our 5 star review! As our reputation is very important to us, we value your feedback. Hope you had a safe trip and thank you for giving us the opportunity to provide you with excellent service!
- American Import Auto