One word comes to mind when I decided to post this review - HONEST! My FIAT Spider 124 started having a clunking noise in the front end that appears here and there. So, I decided to take the vehicle to AIA to see if they could replicate and diagnose the issue. The mechanics spent a considerable amount of time trying to duplicate the problem and even went as far as removing some of the parts that could have been the cause of it. However, when they test-drove the vehicle, they got the issue to pop up again. Mike called and told me what they thought it might be, but because of the location, they would have to disassemble the vehicle in that front area to see if that was the actual cause. Of course, disassembling the front end was going to take a few hours, and not knowing after spending that money whether the issue was going to be fixed, put my husband and I in a quandary. Do we spend the money and open up Pandora's box? So, my husband and I asked numerous questions, which both Service Managers, Mike and Wade, seemed to welcome. Each of them made us feel like they cared more about us as potential customers than just another high-dollar sale. In the end, they concluded and recommended bringing back the vehicle once the issue became constant. This way, it would give their mechanics more to go by than what is happening now. The cost of disassembling the car and putting parts on that may have not been needed could have run in the multiple thousands of dollars. We think the plan that they suggested is reasonable and we will definitely be bringing our vehicle back at the appropriate time. So, THANK YOU AIA! You have earned a customer and we will be recommending you to all our friends.